CUSTOMER SERVICE MANAGEMENT TRAINING 101 : QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS / Renee Evenson.
New York : AMACOM, 2012Description: ix, 214 p. ; 24 cmISBN:- 9780814417157 (pbk.)
- 658.3124 23
- HF5415.5 .E894 2012
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
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ACADEMIC
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FRANCIS LIGHT LIBRARY | SHELVES 4 | 658.3124 EVE (Browse shelf(Opens below)) | 1 | Available | 00001082 | ||
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ACADEMIC
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FRANCIS LIGHT LIBRARY | SHELVES 4 | 658.3124 EVE (Browse shelf(Opens below)) | 1 | Available | 00001081 |
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Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
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