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CUSTOMER SERVICE MANAGEMENT TRAINING 101 : QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS /

Evenson, Renee, 1951-

CUSTOMER SERVICE MANAGEMENT TRAINING 101 : QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS / Renee Evenson. - ix, 214 p. ; 24 cm.

Includes index.

Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.

ISBN: 9780814417157 (pbk.)

LCCN: 2011019828

Subjects--Topical Terms:
Customer services--Management.
Executives--Training of.
Time management.
Leadership.
Communication in management.

LC Class. No.: HF5415.5 / .E894 2012

Dewey Class. No.: 658.3124

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