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	1.	CUSTOMER SERVICE MANAGEMENT TRAINING 101 : QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS / Renee Evenson. by Evenson, Renee, 1951- New York : AMACOM, 2012 Availability: Items available for loan: FRANCIS LIGHT LIBRARY (2)Call number: 658.3124 EVE, ... Place hold
	2.	Introducing Professional Communication Skills for Undergraduates / Sumathi Renganathan ... [et al.] by Sumathi Renganathan Publication details: Shah Alam : Oxford Fajar, 2011 Availability: Items available for loan: FRANCIS LIGHT LIBRARY (1)Call number: 658.45 INT. Place hold
	3.	No cover image available Business communication / Kitty O. Locker, Jo Mackiewicz, Jeanine Aune, Donna Kienzler by Locker, Kitty O [Author] Edition: 13th ed. New York : McGraw Hill, 2023©2023 Availability: Items available for loan: FRANCIS LIGHT LIBRARY (1)Call number: 658.45 LOC. Lists: Certificate in Business Studies. Place hold
	4.	Corporate communication / Paul A. Argenti. by Argenti, Paul A [author.] Edition: Eighth edition. Publisher: New York, NY : McGraw Hill Education, [2023] Availability: Items available for loan: FRANCIS LIGHT LIBRARY (1)Call number: 658.45 ARG. Lists: Academic Resources, Business (2023), Certificate in Business Studies. Place hold

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