TY  - BOOK
AU  - Evenson,Renee
TI  - CUSTOMER SERVICE MANAGEMENT TRAINING 101: QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS 
SN  - 9780814417157 (pbk.)
AV  - HF5415.5 .E894 2012
U1  - 658.3124 23
PY  - 2012///
CY  - New York
PB  - AMACOM
KW  - Customer services
KW  - Management
KW  - Executives
KW  - Training of
KW  - Time management
KW  - Leadership
KW  - Communication in management
N1  - Includes index; Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence
ER  -