Evenson, Renee,  1951- <br/><br/>
CUSTOMER SERVICE MANAGEMENT TRAINING 101 :  QUICK AND EASY TECHNIQUES THAT GET GREAT RESULTS / 
Renee Evenson. 
 - ix, 214 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. 
<br/><br/><label>ISBN: </label>9780814417157 (pbk.) 
<br/><br/><label>LCCN: </label>2011019828 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Executives--Training of.<br/>Time management.<br/>Leadership.<br/>Communication in management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .E894 2012 
<br/><br/><label>Dewey Class. No.: </label>658.3124